Cautiously optimisticI saw Lona's review and it does give me pause, although I do not believe all parts are equal, all diagnostics are done thoroughly, and all service fees should be the same. Sometimes you get what you pay for in life you know? In my experience dealerships have much lower quality mechanics working in them than private mechanic shops do. Typically parts are much more expensive at dealership so that is an interesting point Lona raised. So far my short experience with Japanese automotive has been a pleasant one. I am one of those idiot Shadetree mechanics that can fix something 90% of the way there but not quite 100%. Japanese automotive talks to me and explains things to me as if I'm better with cars than I am and I appreciate that they spend the time to explain the details of what's going on. Not just throwing a bill or quote in my face.They diagnosed an air conditioning problem my prior mechanic could not figure out. They also have an early morning shuttle service for nearby, local drop-offs, and that is a major, major help to me.